Frequently asked questions

If you book a Superhelper via the website, an account is automatically generated. Click on login to view an overview of your help requests and to mark Superhelpers as favorites if you would like to see them again.

We are currently active in Amsterdam and the surrounding area and Rotterdam and the surrounding area, and new Superhelpers and regions are added every week. You can check if someone is available in your postcode area by entering it on the homepage.

Certainly, that is possible. Go to 'Book now' and start the process to create your account. This will bring you one step closer to the help you need.

Yes, you can. Request help using your own email address but provide the address of the person in need of help.

You can find all your help requests in your dashboard. After logging in, you will be taken directly to this overview.

We work with a starting rate of €7.50 and a per-minute rate of €0.55. If the Superhelper has to pay for parking to carry out the request, they may ask for reimbursement. This is handled outside of the Beep for Help invoice.

We offer payment via iDeal or credit card. You can also pay via bank transfer. Please note that payment processing takes a little longer with manual transfers.

You can pay once the job is finished. The costs will be charged to your credit card within one business day. If you paid via iDEAL, the payment is processed immediately.

Does something seem wrong with the invoice, or do you have a question about it? Contact customer service and we will be happy to help you.

Beep for Help selects Superhelpers with care. All our Superhelpers are screened in advance. They are also required to provide a VOG (Certificate of Good Conduct). Once that is approved, the Superhelper can begin their training. After successfully completing it, the Superhelper is ready to get to work.

You can rate your Superhelpers in the app using a star system. The system will try to take your preferred Superhelpers into account for your next help request.

Yes, you can do that in the app! You can easily mark a Superhelper as a favorite on their profile. This makes it easy to find your favorite helper(s) again when you request help in the future.

We take the privacy of our helpers and those requesting help very seriously. Want to know more? View our privacy policy here.

Absolutely! We use Mollie Payments for all your transactions, a Dutch company specializing in secure payments. Once your request for help has been successfully completed, you can pay with peace of mind using iDEAL or a credit card.

Assistance requests via Beep for Help are considered domestic work. These may only be performed under an employment contract subject to the Domestic Services Scheme (Regeling Dienstverlening aan huis). The Home Help Employment Contract and the self-employed person/client agreement apply for the duration of a single assistance request. By accepting the terms and conditions, you agree to the automatic signing of these contracts.

You can find the terms and conditions and our privacy policy in the website footer (at the bottom).

We are sorry to hear that your experience with us did not go as expected. At Beep for Help, we believe it is important to provide excellent service. If you have a complaint, we would be happy to help you resolve it. Please contact our customer service team.