Terms and conditions

Directly below, you will find the general terms and conditions for customers of Beep for Help.

Below you will find the general terms and conditions for Superhelpers working through Beep for Help.

Last updated: June 11, 2026

GENERAL TERMS AND CONDITIONS FOR REQUESTERS

1. Definitions

In these terms and conditions, the following definitions apply:

Beep for Help: Beep for Help B.V., licensors of the software used, franchisor, and provider of the digital platform where Requesters and Superhelpers connect with each other.
Platform: the app, website, and all digital services provided by Beep for Help.
Requester: any person who places a request for help via the platform.
Superhelper: a franchisee who carries out requests for help via the platform based on a service agreement.
Service Agreement: the agreement that is automatically formed between the Requester and the Superhelper as soon as a request for help is accepted.
Account: the personal profile of the Requester on the platform.
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2. Applicability

2.1 These terms and conditions apply to every use of the platform by Requesters.
2.2 By creating an account or posting a request for help, the Requester accepts these terms and conditions.
2.3 Deviating terms and conditions from the Requester do not apply, even if they claim to take precedence over the terms and conditions of Beep for Help.
2.4 Beep for Help may amend these terms and conditions. The most recent version applies to every new use of the platform.

3. Role of Beep for Help

3.1 Beep for Help provides a platform where Requesters and Superhelpers can find each other.
3.2 Beep for Help is not a party to the Service Agreement between the Requester and the Superhelper.
3.3 Beep for Help is not a contractor, employer, intermediary, or employment agency. Beep for Help is a licensee of software intended to relieve caregivers, with the authority to grant others permission to use it (non-commercial exploitation).
3.4 The Superhelper works completely independently and without direction or supervision from Beep for Help.
3.5 Beep for Help exclusively facilitates:

matching supply and demand
time tracking
automatic contract generation
payments via the platform
customer service and complaints procedure
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4. Use of the platform

4.1 The Requester must provide accurate and complete information.
4.2 The platform may only be used for personal, non-commercial purposes.
4.3 It is not permitted to:

abusing or bypassing the platform
making arrangements with Superhelpers outside of the platform
sharing accounts with third parties
copying, hacking, or manipulating the platform
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4.4 Beep for Help may temporarily or permanently block accounts in the event of misuse or violation of these terms and conditions.

5. Service Agreement

5.1 As soon as a Superhelper accepts a request for help, a Service Agreement is automatically created between the Requester and the Superhelper.
5.2 The Requester acknowledges that:

the Superhelper works independently, but takes instructions from the person requesting help into account
the Superhelper is responsible for the execution of the work
Beep for Help has no influence on the quality or content of the work
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5.3 The Requester ensures a safe working environment and the necessary materials.

5A. Description of the work

5A.1 The Requester is responsible for an accurate, complete, and honest description of the help request, including relevant circumstances.
5A.2 The situation on-site must correspond to the description in the help request.
5A.3 If the situation deviates significantly from the description or proves to be unsafe, the Superhelper may refuse or terminate the help request in accordance with Article 7.
5A.4 In that case, only the starting fee and/or the minutes already spent will be charged.

6. Payments

6.1 The Requester pays the rate displayed in the app:

a starting fee
a rate per minute from the moment the Superhelper clocks in until the moment the Superhelper clocks out

6.2 Payment is processed automatically via the platform.
6.3 The Requester provides a valid payment method for this purpose and authorizes Beep for Help to collect payments.
6.4 In the event of failed payments, Beep for Help may charge additional collection costs.
6.5 Paid amounts are non-refundable, unless Beep for Help decides otherwise.
6.6 Agreements regarding additional costs (e.g., groceries) are arranged between the Requester and the Superhelper outside of the platform.

7. Cancellation, termination, and non-executable help requests

7.1 The Requester may cancel a help request free of charge up to 24 hours before the scheduled start time of the help request.
7.2 In the event of cancellation within 24 hours before the start of the help request, the starting fee and up to 50% of the reserved time for the help request may be charged.
7.3 If the Requester is not present, not reachable, or unaware of the appointment at the start of the help request, a waiting time of up to 20 minutes applies for the Superhelper. If the help request cannot be carried out as a result, the starting fee and 100% of the reserved time may be charged (so-called no-show costs).
7.4 As soon as the Superhelper has clocked in, costs are calculated in accordance with Article 6 of these terms and conditions.
7.5 The Requester may terminate the help request at any time. If the help request is terminated prematurely due to circumstances not attributable to the Superhelper, costs already incurred and time spent remain payable.
7.6 The Superhelper may refuse or terminate a help request if:

the situation is unsafe;
there is evidence of inappropriate behavior;
the help request deviates significantly from the information provided in advance; or
execution is reasonably not possible.
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In such cases, costs already incurred or time spent may be charged.
7.7 Any issues or complaints will be handled in accordance with Article 10 of these terms and conditions.

8. Liability

8.1 Beep for Help is not liable for any damage that occurs during or as a result of the execution of the assignment by the Superhelper.
8.2 The liability of the Superhelper and the Requester is governed by the Service Agreement.
8.3 Beep for Help carries business liability insurance with a deductible of €100 for the Requester.
8.4 Damage must be reported via customer service within 48 hours of clocking out.

9. Privacy

9.1 Beep for Help processes personal data in accordance with the Privacy Policy.
9.2 The Requester may only use the personal data of Superhelpers for the execution of the help request.
9.3 It is not permitted to store, share, or use data for other purposes.

10. Complaints and other issues

10.1 Complaints or problems regarding a request for help can be reported to Beep for Help customer service.
10.2 The Superhelper is primarily responsible for handling complaints regarding the execution of the request for help.
10.3 When a complaint is reported to customer service, Beep for Help may register the complaint and forward it to the relevant Superhelper for initial handling.
10.4 The Care Seeker and Superhelper will then first attempt to reach an appropriate solution together.
10.5 If the parties cannot resolve the issue together, escalation to Beep for Help may be requested, which will then take over the handling of the complaint.
10.6 Complaints are handled in accordance with the applicable Beep for Help complaints protocol.
10.7 In the interest of safety, quality, and platform usage, Beep for Help may take appropriate measures, including:

warnings;
temporary suspension; or
permanent removal of accounts (and/or platform).
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11. Amendments to the terms and conditions

11.1 Beep for Help may amend these terms and conditions.
11.2 The most recent version is always available via the platform.

12. Governing law

12.1 Dutch law applies to these terms and conditions.
12.2 Disputes may be submitted to the competent court in the Netherlands.

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GENERAL TERMS AND CONDITIONS FOR SUPERHELPERS

Article 1 – Definitions

1.1 Beep for Help: Beep for Help B.V., franchisor and provider of the digital platform.
1.2 Platform: the app, website, and digital services of Beep for Help.
1.3 Superhelper: franchisee who performs requests for help via the platform.
1.4 Care Seeker: any person who places a request for help via the platform.
1.5 Service Agreement: the agreement between the Superhelper and the Care Seeker.
1.6 Account: the personal profile of the Superhelper.
1.7 Franchise Agreement: the agreement between Beep for Help and the Superhelper.

Article 2 – Applicability

2.1 These terms and conditions apply to every use of the platform by Superhelpers. Deviating terms from the Superhelper do not apply, even if those terms claim to take precedence over the terms of Beep for Help.
2.2 By creating an account or performing requests for help, the Superhelper accepts these terms and conditions.
2.3 The Franchise Agreement remains leading; in the event of a conflict, it takes precedence. 2.4 Beep for Help may amend these terms and conditions.

Article 3 – Relationship between Superhelper and Beep for Help

3.1 The Superhelper works as an independent contractor.
3.2 There is no employment relationship between the Superhelper and Beep for Help.
3.3 The Superhelper works without direction or supervision from Beep for Help.
3.4 Beep for Help is not a contractor, employer, intermediary, or employment agency, but a licensee of software intended to relieve caregivers, with the authority to grant others permission to use it (non-commercial exploitation).
3.5 The Service Agreement is established exclusively between the Superhelper and the Care Seeker.

Article 4 – Use of the platform

4.1 The Superhelper uses the platform to receive, accept, and complete requests for help.
4.2 The Superhelper manages their availability and profile information.
4.3 It is not permitted to:

a. abusing the platform.
b. making arrangements with Care Seekers outside of the platform (with the exception of specific arrangements regarding materials required for the execution of the request for help or additional costs for groceries).
c. sharing accounts.

4.4 Beep for Help may block accounts in the event of a violation of the rules.

Article 5 – Brand usage and corporate identity

5.1 The Superhelper may use the name, colors, and logo of Beep for Help exclusively within the scope of the franchise formula.
5.2 Use outside of the Beep context is prohibited.
5.3 Promotional materials remain the property of Beep for Help, unless otherwise agreed.

Article 6 – Quality requirements and code of conduct

6.1 The Superhelper shall perform work professionally and diligently.
6.2 The Superhelper shall follow the code of conduct set out in the platform policy.
6.3 The Superhelper shall work safely and within their area of expertise.
6.4 The Superhelper shall complete mandatory training.

Article 7 – Description of services

7.1 The Superhelper must verify that the situation matches the description of the help request. 7.2 In the event of discrepancies or unsafe situations, the Superhelper may refuse or terminate the assignment. 7.3 In such cases, only the minutes already spent and/or the starting fee will be charged.

Article 8 – Insurance and liability

8.1 The Superhelper is personally responsible for obtaining appropriate insurance, including at minimum personal or business liability insurance. Beep for Help strongly advises every Superhelper to obtain such insurance, but it is not mandatory.
8.2 Beep for Help is not liable for any damage arising during or as a result of the execution of the assignment by the Superhelper.
8.3 Damage occurring during an assignment must be reported within 48 hours via the Beep for Help customer service department.
8.4 The business liability insurance of Beep for Help covers only damage that falls under the policy terms and not the liability of Superhelpers. The Superhelper cannot derive any rights from this insurance.

Article 9 – Payments and invoicing

9.1 The Superhelper receives compensation based on the rate specified in the app. 9.2 The Superhelper is responsible for correct invoicing.
9.3 Payment is processed via a payment provider.
9.4 Beep for Help may withhold a commission or franchise fee.
9.5 Beep for Help provides collection support but is not liable for non-payment.

Article 10 – Privacy and data processing

10.1 The Superhelper shall process personal data exclusively for the purpose of fulfilling the help request.
10.2 Use of data for commercial purposes is prohibited.
10.3 The Superhelper must comply with the Privacy Policy.
10.4 Photos or recordings may only be made and/or used with consent.

Article 11 – Complaints and other issues

11.1 The Superhelper and the Help Seeker shall first attempt to resolve any issues together. 11.2 If this is unsuccessful, the Superhelper must report the matter to customer service.
11.3 Beep for Help may initiate a complaint mediation procedure.
11.4 The decision of Beep for Help is binding within the platform.
11.5 Serious violations may lead to the suspension or deletion of the account.

Article 12 – Know-how and training

12.1 The Superhelper is granted access to the knowledge base and training materials.
12.2 This information may not be shared with third parties.
12.3 The Superhelper must complete mandatory onboarding and relevant training.

Article 13 – Amendments to the terms and conditions

13.1 Beep for Help may amend these terms and conditions.
13.2 The most recent version is available via the platform.

Article 14 – Governing law

14.1 These terms and conditions are governed by Dutch law.
14.2 Disputes may be submitted to the competent court in the Netherlands.