Submit a complaint

We are sorry to hear that your experience did not meet your expectations. At Beep for Help, we strive for high-quality service and believe it is important that every complaint is taken seriously.

Because Beep for Help is a platform that connects those seeking help with Superhelpers, the Superhelper is responsible for the initial handling of a complaint. Our customer service team ensures that every complaint is registered, guides the process, and takes over the handling if an escalation is necessary.

How can you submit a complaint?

You can report your complaint to us in several ways:

  1. Via the complaint form below;
  2. By phone by calling085-0000833;
  3. By email atklantcontact@beepforhelp.nl;
  4. Or visit our office in Amsterdam at Zeilstraat 46-h, 1075 SJ.

What happens next?

Upon receipt, we will register your complaint and send you a confirmation. The complaint will then be forwarded to the Superhelper involved, who will contact you to work toward a suitable solution together.

Unable to reach a resolution together? The complaint can then be escalated. From that moment on, the Beep for Help customer service team will take over the file and assess the further handling of the matter within our platform.

More information

If you would like to know exactly how our complaints procedure works, what timeframes we apply, and how an escalation is handled, please read our full complaints protocol here.